Refund policy

90-Day Money-Back Guarantee

We want you to love your First Trace keepsake frame. If you're not happy with it for any reason, you have 90 days from the day your order is delivered to request a full refund. No questions asked.

How to request a refund
Email us at firsttraceco@gmail.com with your order number. We'll reply within 8 to 48 hours with the next steps.. In most cases you won't need to send the item back; if we do need it returned, we'll send you clear instructions first.

Damaged or wrong items
If your order arrives damaged or you received the wrong item, email us a photo within 14 days of delivery and we'll send a replacement or give you a full refund, whichever you prefer.

When you'll get your money
Once your refund is approved, it is issued to your original payment method. Depending on your bank, it can take 5-10 business days to show on your statement.

Questions? Write to us anytime at firsttraceco@gmail.com.